Dixa
fund manager
sector
Technology and Software
geography
Europe
Vintages
status
Portfolio
category
#Innovative

Dixa

Co-invested company
Dixa is a cloud-based customer service platform that combines artificial intelligence with human support to provide seamless omnichannel customer support. It brings together communication channels such as calls, emails, chats, and social networks into a single interface.
Offices of Dixa, part of the Private Equity manager's portfolio General Atlantic

Key figures for Dixa

300
employees
8
country
2015
year established
30 M
conversations managed each year
*Source: Public data from company websites and social networks. For the most up-to-date information, we invite our investors to consult the reports available in their own space.

About Dixa

Dixa is a Copenhagen-based company which, thanks to its advanced technology, enables companies to offer seamless omnichannel customer support, bringing together communication channels such as calls, e-mails, chats and social networks in a single intuitive interface.

With an increase in customer satisfaction of up to 40% and a reduction in operating costs of up to 50%, Dixa delivers tangible results.

The Dixa platform handles over 30 million conversations a year, and is trusted by major brands such as Interflora, Wise, Deezer, Rapha, Too Good to Go, Hello Print and Wistia.

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General Atlantic
Odyssey 2021
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