In 2025, global demand for air travel reached a record high, with a 5.3% year-over-year increase in traffic and a load factor of 83.6%, also a record. This continued growth in traffic is accompanied by an increase in crew rotations and regulatory constraints, making it increasingly difficult to manage operations using traditional systems.
It is against this backdrop that Korean Air, which serves more than 115 cities worldwide and carries 25 million passengers each year, has decided to implementIBS software. The Indian company has been supporting major players in the aviation and tourism industries for 25 years. If a flight is delayed, the IBS platform can automatically suggest reassigning an available crew or adjusting connections to minimize disruptions.
It also makes it possible to plan in advance which pilots and flight crew members will be assigned to each flight, in compliance with regulatory requirements.
By centralizing all this information in real time, it eliminates the need to juggle multiple systems or make manual decisions.
“IBS Software is extremely proud to be collaborating with Korean Air, one of the world’s most prestigious airlines, to successfully carry out such a complex and strategic transformation. “This is the first full-scale deployment of our AI-powered solution across an international airline, covering the management of pilots, cabin crew, and aircraft. It demonstrates the scalability, reliability, and innovation that our customers expect to build the airlines of tomorrow,” said Ryo Funakoshi, Senior Vice President and Head of East Asia at IBS.
Korean Air is widely recognized within the aviation industry for its reliability and quality of service. The airline has received numerous awards, including a 5-star rating from Skytrax (an independent UK-based organization that evaluates the quality of airline services), and ranks among the top 10 airlines in the world.
