Organized by HotelTechReport (a media outlet specializing in hotel technology), the HotelTechAwards are the only awards in the industry based exclusively on verified reviews from hotel professionals, rather than a closed and restricted jury. Nearly one million hoteliers from more than 100 countries visited HotelTechReport during the voting period to share their feedback and performance data. Canary Technologies was recognized in the following categories:
• Best hotel customer experience platform
• Best client messaging software
• Best upsell software
• Best voice bot and call center software
• Best contactless check-in solution
• Best cybersecurity and fraud prevention solution
• Best digital tipping solution
• Finalist – Best Hotel Chatbots
• Top 10 – Hoteliers' Choice Awards
• Top 10 – Best Employers
This edition notably introduced the award for the best voice bot and call center solution, which went to Canary Technologies' "AI Voice" solution. In fact, 40% of calls to hotels go unanswered. The Californian company's technology answers all incoming calls to hotels 24/7, automatically handles common requests, and seamlessly transfers more complex issues to the appropriate teams. "We are proud to embody the new generation of AI-powered hotel technology. These ten HotelTechAwards reflect the remarkable work of our teams and our customers to advance hospitality on a daily basis. The industry has spoken: Canary is the go-to platform for helping hotels increase revenue, simplify operations, and deliver an exceptional guest experience," said SJ Sawhney, co-founder and president of Canary Technologies.
Acclaimed by more than 20,000 hotels in over 100 countries, the company's platform is used by the world's leading hotel brands, including Marriott International, Four Seasons, Choice Hotels, Wyndham Hotels & Resorts, BWH Hotels, and InterContinental Hotels Group.
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