Odigo

Co-invested company

Odigo is one of the world leaders in Contact-Center-as-a-Service (CCaaS) solutions. Its 100% cloud platform, available in 25 languages, is capable of supporting all communication channels (voice, email, messaging, web, mobile, social networks, chat, video, chatbot, etc.) in order to ensure all stages of the customer relationship.

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Event hosted by Odigo, a portfolio company Fund manager equity Fund manager Seven2

Odigo key figures

700

employees in 6 countries

250

corporate customers in over 100 countries

+ 150 000

active users

offices

Data as at

4/5/26

*Source: Public data from companies’ websites and social media accounts. For more up-to-date information, we invite our investors to view the report made available on their space.

The fpci The Altaroc Odyssey private equity fund is no longer accepting new investments.

About Odigo

Odigo offers a comprehensive customer interaction management platform, enabling companies to effectively manage their customer interactions across channels such as voice, instant messaging, social networks and e-mail. Their solutions aim to deliver a fluid, consistent and personalized customer experience, while improving operational efficiency.

The Odigo platform enables companies to centralize and manage all customer interactions from a single interface. It offers advanced features such as intelligent call routing, queue management, call recording and analysis, outbound campaign management, reporting and much more.

Odigo benefits from a business model based on recurring revenues, with almost 90% of its sales coming from cloud revenues generated by the sale of software and telecommunication solutions.

The churn rate is very low, as the company's solutions are integrated into its customers' IT systems. Finally, the migration to a pure SaaS model is being finalized, with around 85% of customers already migrated by the end of 2022.

With 25 years' experience, the company is the market leader, with almost 700 employees in six main countries (France, Spain, UK, Netherlands, Belgium and Germany). Clients include SNCF, Kering, DHL, Air France/KLM and Santander.