Odigo

Have you ever called customer service, only to have to repeat everything to another representative via email or chat? This lack of continuity is a nightmare for consumers and a real headache for brands. That’s exactly the problem Odigo solves.  

Drawing on decades of expertise, this French company has developed a 100% cloud-based technology that centralizes absolutely all of an organization’s communication channels. Whether a customer contacts a brand by phone, on social media, or through its website, the customer service representative can see the entire history displayed instantly on a single interface. No more silos or lost information.  

By automating the routing of requests to the right expert and breaking down barriers between different IT tools, Odigo enables agents to provide immediate solutions and significantly reduce wait times. As proof of its unquestionable technical reliability in handling massive volumes of requests, the platform now powers the customer experience for major institutional and private companies such as Air France-KLM, EDF, La Banque Postale, and Volkswagen.